Are you passionate about providing outstanding customer service?
Do you enjoy working in a customer facing role?
The Health Club Team Member is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s leisure club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
What will I do?
1. Understand the operation of spa and leisure to offer advice and guidance to all members, potential members and guests
2. Welcome and greets all those arriving at the spa and leisure facilities, responds to queries, offers advice and collects fees where appropriate
3. Take correct booking details for members and guests using the facilities
4. Answers the phone, makes leisure and spa bookings, supports with membership sales, membership enquiries, spa sales and spa enquiries
5. Responsible for handling cash and cashing up at the end of a shift
6. Carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility
7. Daily water management of the swimming pool and spa pools through regular testing
8. Carry out gym inductions for all new members and regular gym re-assessments as part of the leisure club retention strategy
9. Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services
10. Ensure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilities
11. Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority
12. Complete any other ad-hoc tasks as required
13. Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries, memberships, maintenance and housekeeping, spa & leisure)
Is this the role for me?
14. Previous Leisure / Health Club or Spa experience preferable
15. One or more qualifications in either Pool Plant/Pool Lifeguard/Spa or Leisure Club
16. Passion for delivering exceptional guest services
17. Courteous and pleasant attitude towards guests and other team members
18. Patience and good listening skills
19. Conflict resolution experience
20. Good telephone manner and IT Skills
21. Ability to work under pressure and able to multitask
22. Good attention to detail
23. Ability to take initiative and a practical approach to problem solving
24. Due to the nature of the role & industry, flexibility is required to working hours as weekend and evening work will be required
25. Good time management and organisational skills
26. Ability to work as part of a team
Why The QHotels Collection?
27. Family and Friends discounts in hotels across The QHotels Collection
28. Free onsite parking
29. Various Employee celebratory days throughout the year
30. Support with training & professional qualifications, including course fees!
31. Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio
32. Internal talent exchange network
33. Access to an Employee Assistance Programme, 24/7, 365 days a year