Location: Devonport, United Kingdom
Field Services Engineer
Based at HMNB Devonport, the primary purpose of the Field Services Engineer is to provide technical support and assistance to Royal Navy sonar systems. This assistance may be purely advisory, a full maintenance activity, or a mixture of both. The role requires frequent travel, including to other RN bases across the UK, occasional overseas deployment, and time at sea to support the customer. The position is contracted Monday‑to‑Friday business hours, with occasional requirements outside of these hours.
Key Tasks and Accountabilities
* Maintain availability of RN sonar systems in line with contractual KPIs
* Co‑ordinate on‑base technical investigations, liaising with external agencies and other Operating Bases as required.
* Assist users to achieve the highest possible reliability and performance from the system/equipment.
* Assist, when requested, with fault diagnosis to the appropriate level employing BITE, computer software confidence checks and support equipment.
* Work with the User/Maintainer to minimise wrong diagnosis and needless return of equipment/LRUs, and provide coaching as required on TUK systems.
* Work with or as the maintainer to ensure a high standard of incident/fault data is provided/recorded.
* Enter incident/fault data into the maintenance management system where required.
* Provide assistance to local repair and/or System Contractor partners.
* Generate reports as required by the Project.
* Represent Thales and the allocated Project with the Customer/User community.
* Respond to technical queries, acting as a single points of contact for the User community.
* Log technical queries on the appropriate maintenance management system as required.
* Act as a two‑way conduit of information between the User/Customer and Thales.
* Advise progress on all ongoing tasked activities to the Field Services Manager.
* Carry out technical evaluations of new instructions, publications and procedures, including tracking and recording L3 and L4 maintenance.
* Ensure that any product safety requirements are not compromised by work carried out and that all safety procedures are adhered to.
* Adhere to relevant company, Health and Safety procedures and maintain vigilance within the workplace to ensure a safe environment at all times.
* Be flexible so as not to compromise the customers training diary.
* Generate weekly status reports of site availability, faults, stores, maintenance and other important site issues.
* Be able to work within confined spaces.
Technical & Professional Skills
* Strong technical background, with hands‑on experience of sonar systems and mechanical/hydraulic systems.
* Previous experience working with 2087 and 2076 sonar systems is desirable.
Education & Qualifications
* Demonstrable engineering qualifications, up to a minimum HNC level, or demonstrable equivalent experience.
This role requires a flexible approach to place of work, with the successful candidate expected to travel approximately 40% of their time in support of the RN.
This role will require SC Clearance. It would be advantageous if currently held; however, if not held, the successful applicant must undergo, achieve, and maintain SC Clearance. Full SC generally requires residing in the UK for the last 5 years, or a minimum of 3 years’ residence in the last 5 years in some circumstances.
Thales UK is committed to providing an inclusive and barrier‑free recruitment process. Reasonable adjustments and support will be provided to ensure neuro‑diverse applicants or those with a disability or long‑term condition can perform to their best during the recruitment process.
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