Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST
THIS POST IS FIXED TERM/SECONDMENT FOR 30 MONTHS TO MEET THE NEEDS OF THE SERVICE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The Support Officer – Specialist Operations provides essential command support, coordination, and administrative capability across the planning, rehearsal, and live delivery phases of major events. The role delivers loggist support to commanders, maintains accurate records and decision logs, and supports information flow between command, EPRR teams, and Specialist Operations.
The post holder assists with training and exercise coordination, briefing and report production, venue sourcing, and staff administration, and supports the capture of debrief and lessons‑learned information to inform future planning, exercising, and event delivery.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Job Summary
The primary role of the Support Officer is to provide a proactive and responsive support service to the Head of Service, EPRR & Specialist Operations and the EPRR Locality Manager (LM)
They must remain flexible and agile to change of assignment to meet the needs of the service.
The post holder will be responsible for accurate preparation of high standard written materials and for maintaining records which will include handling sensitive and confidential staff and patient information. The post holder will act as the first point of contact for all methods of communication, including diary management, on behalf of the LM.
There is a requirement to remain calm and collected when under pressure, particularly whilst engaging with internal and external
colleagues during periods of heightened operational pressures.
The post holder is expected to work flexibly to support the LM, will liaise with other departments on behalf of the LM, and will assist and support colleagues where required.
The post holder shall be trained as a loggist and provide loggist support to assigned commanders, as well as support the effective
operation of an Incident Coordination Centre when required.
The post holder will review the operation of administrative and support procedures for the LM and recommend and implement any
necessary improvements.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Experience
Essential criteria
* Significant experience of working within a demanding/ high intensity environment, working with complex issues with competing priorities and workloads.
* Experience of co-ordinating meetings including preparation of agendas, collation of reports, minute taking and data processing.
* Experience of handling enquires/ correspondence, including confidential/ sensitive information
Desirable criteria
* NHS Experience.
Other
Essential criteria
* Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check
Qualifications and Knowledge
Essential criteria
* NVQ level 3 Diploma or equivalent qualification and / or equivalent demonstrable experience.
* Extensive knowledge of Microsoft Office packages i.e. Teams, Word, Excel, PowerPoint and Outlook.
Skills and Attributes
Essential criteria
* Excellent organisational skills and the ability to prioritise workload, meet deadlines and work under pressure.
* Ability to work independently and as part of a team.
Desirable criteria
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh