Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager. 44 Hours weekly. £30,000 per annum.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Gatwick is a state-of-the-art dealership with exceptional working facilities. As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.
Responsibilities
* Booking MOTs, services and other repair work for customers
* Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
* Managing a high-volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication while their car is in the workshop
* Maintaining accurate customer records and updating systems when bookings are made
Qualifications
You should have energy, a warm personality and a real passion for delivering a first-class customer experience. Excellent communication skills and the ability to build rapport while explaining technical information clearly are essential. Prior experience with Kerridge / ADP is advantageous, as is knowledge of other dealer systems. You should be a great team player who can also work independently. Experience in a similar automotive role with a focus on customer service and cars is preferred. If your skills and experience match, please apply today and a member of the Talent Acquisition Team will be in touch. For further information about this vacancy, please email michaeltaylor3@lookers.co.uk
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