Company Description
SaaScend is dedicated to driving long-term growth for businesses through expert revenue operations strategies and advanced go-to-market technologies. Having supported over 300 clients, SaaScend specializes in Salesforce solutions, marketing automation tools such as Pardot, Marketo, and HubSpot, as well as demand generation strategies and execution. The company also provides expertise in sales and marketing operations alongside data services like lead generation, account list building, and enrichment. With a mission to create scalable systems, SaaScend paves the way for businesses seeking to optimize their revenue operations for sustained success.
Role
This is a full-time remote role for a Chief of Staff at SaaScend. The Chief of Staff will work closely with leadership to align strategic priorities, enhance operational efficiencies, and drive company initiatives. Responsibilities include managing cross-functional collaboration, streamlining processes, preparing executive-level communications, and ensuring projects are executed effectively and aligned with business objectives. The role also requires managing the flow of information and acting as a key point of contact for key stakeholders, both internal and external.
Responsibilities
1. ELT Leverage & Strategic Execution
- Act as a strategic partner to the Executive Leadership Team on key initiatives
- Translate strategic priorities into actionable plans and track execution
- Prepare materials for executive meetings, client conversations, and strategic decisions
- Identify bottlenecks and proactively drive resolution
2. Operational Excellence
- Own and optimize internal operating cadence (weekly, monthly, quarterly rhythms)
- Drive accountability across teams using tools like Jira, Asana, and Notion
- Improve internal processes across delivery, sales, and client management
- Build and maintain dashboards and reporting for business performance
3. Project & Initiative Management
- Lead cross-functional initiatives (e.g., new service lines, tooling rollouts, internal transformation projects)
- Ensure projects are scoped, tracked, and delivered on time
- Coordinate between Lead Consultants, Associate Consultants, and external stakeholders
4. Client & Delivery Oversight
- Support high-value client engagements by ensuring internal alignment and execution
- Review call recordings (e.g., Avoma), extract actions, and ensure follow-through
- Help standardize delivery frameworks and playbooks across engagements
5. Team Enablement & Communication
- Ensure clarity of roles, responsibilities, and priorities across the team
- Improve documentation, SOPs, and internal knowledge sharing
- Act as a communication bridge between the Executive Leadership Team and delivery teams
Qualifications
* Strategic Planning, Prioritization, and Project Management skills
* Exceptional Communication, Stakeholder Management, and Leadership skills
* Data Analysis and Business Insight capabilities
* Operational Efficiency and Process Improvement expertise
* Ability to adapt and work independently in a remote environment
* Strong organizational and time-management abilities
* Experience in revenue operations, sales, or marketing operations
* Proficiency in tools such as Salesforce, Pardot, Marketo, or HubSpot
* Bachelor's degree in Business Administration, Management, or a related field; MBA or similar advanced degree is a plus