Overview
Guerlain Beauty Consultant - John Lewis Leicester. Part Time - 15hrs (2 Days). Location: John Lewis, Leicester. As an ambassador for our Maison, you embody and transmit Guerlain's values to customers, working under the responsibility of the Account Manager and their Assistant Managers to develop sales while ensuring excellence in customer service.
Responsibilities
* Customer service: place the relationship and customer experience at the heart of actions; provide a unique customer experience through a warm welcome, building trust, mutual discovery, and embodying the Guerlain promise.
* Deliver a regular, impeccable customer experience through active listening, personalized services and proposals (make-up, skincare and perfume consultations) storytelling.
* Build a regular local and international clientele using available tools, anticipate needs, clientelling, phoning, and in-store animations.
* Contribute to customer satisfaction metrics and propose action plans based on feedback.
* Sales development: apply the Guerlain selling method and achieve objectives, with follow-up on individual and team targets.
* Team involvement: embody Guerlain values, foster team spirit, participate in briefings, and support counter operations (checkout, merchandising, stock, etc.).
* Maintain grooming standards (uniform, makeup, hair, manicure).
Profile and Qualifications
* Hard skills: innate sense of customer service, excellent interpersonal skills, results orientation, ability to listen and advise, luxury environment experience, knowledge of business management applications.
* Soft skills: dynamic and empathetic, exemplary conduct, team spirit, respect for confidentiality.
Additional Information
* Welcome to a world of exploration. Guerlain has a 190-year heritage in perfume, skincare, and makeup, driven by creativity and a culture of “why not.”
* We value diversity and offer training and development programmes, with a competitive salary package and benefits including brand discounts.
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