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Are you a seasoned professional with a strategic mindset and a flair for creativity and innovation? Do you excel at enhancing customer journeys and have a keen eye for market and competitor analysis? If so, we have an exceptional opportunity for you!
A bit about the job:
In this role, you'll lead the strategic elements of our customer journey team, focusing on mapping and identifying opportunities to enhance customer experience and engagement. You will set ambitious goals for our journeys, conduct market and best practice reviews, and collaborate closely with stakeholders across Digital, Data, Marketing, and Business Units to understand their strategies and analyze their impact on current and target state journeys. You'll work with other strategy teams, such as Customer Strategy, to integrate customer journey insights and strategic thinking. Additionally, you will work with teams in our GI and IWR businesses to establish and embed customer journey best practices across Aviva and manage a central backlog to track changes and monitor impact.
Skills and experience we’re looking for:
* Strong knowledge of customer journey mapping
* Expertise in conducting comprehensive reviews of market and competitor best practices and trends
* Experience working successfully in a matrix organization
* Outstanding communication and presentation skills
What you’ll get for this role:
Our purpose — "with you today, for a better tomorrow" — is a promise we make to our colleagues. We invest in you because we believe in your potential. Here’s what we offer:
* Starting salary circa £65,000 (National) / £80,000 (London), depending on skills, experience, and qualifications
* Bonus opportunity of 12% of annual salary, based on performance
* Generous pension scheme — Aviva contributes up to 14%
* 29 days holidays plus bank holidays, with options to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares annually through our Matching Share Plan and share in Aviva’s success with our Save As You Earn scheme
* Supportive policies including parental and carer’s leave
* Flexible benefits, including sustainability options like cycle to work
* Paid volunteering days — 3 days to help others
* Comprehensive wellbeing support and tools
Learn more by using our salary calculator to see your potential total Aviva Reward.
Aviva is for everyone:
We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, to suit our people’s needs. Our flexible working model involves spending around 50% of your time in the office, balancing flexibility with collaboration.
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