Job Description Mercedes-Benz of Dartford is seeking a friendly, organised, and customer-focused individual to join our team as a Sales Enquiry Customer Advisor (Telephone), working 40 hours per week fulfilling the following shifts: Monday to Friday : 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm Saturdays: 8am-5pm (on a rota basis) Sundays: 10-4pm (on a rota basis) Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning, so you’ll always know your schedule ahead of time. Deliver Outstanding Telephone-Based Sales and Customer Service As a Sales Enquiry Customer Advisor, you will be the first point of contact for new and existing customers, engaging with them over the phone to qualify and understand their needs, offer guidance, and promote appointments to experience the exceptional range of Mercedes-Benz vehicles. You will thrive in this role is you can demonstrate the following skills and behaviours: Excellent verbal communication skills and the ability to put customers at ease. Confident telephone manner with an engaging and persuasive approach. Active listening skills to understand customer needs Sales-driven attitude and motivation to achieve team and individual targets. Strong attention to detail when recording customer information and booking appointments Experience using CRM or customer database systems is beneficial. Previous experience in telephone-based sales or customer service is desirable, but not essential – full training provided! Ambition to learn about new vehicles, offers, and dealership promotions to inform customers accurately. Team player, adaptable, and eager to support an inclusive workplace environment. Main Responsibilities: Telephone Sales and Customer Support Respond to inbound and outbound sales and enquiry calls with knowledge, enthusiasm, and professionalism. Proactively make outbound follow-up calls to support sales opportunities. Qualify leads, identify customer requirements, and promote appointments for the showroom sales team. Accurately record customer details and interactions using dealership CRM systems. Keep up to date with vehicle features, offers, and dealership events to provide up-to-date information to customers. Be an ambassador for the Mercedes-Benz brands. What Makes You a Great Fit for Our Telephone Sales Advisor Role? Natural ability to connect with people and build rapport over the phone. Resilient, positive approach and able to thrive in a target-based environment. Reliable organisational and time management skills. Commitment to confidentiality and data protection. Pride in representing a world-leading automotive brand. Why Join Mercedes-Benz of Dartford? £27,664 per annum with up to £5k bonus OTE 25 days annual leave (pro rated for part time hours) Comprehensive induction and training. Company pension scheme and life assurance cover. Access to exclusive staff discounts on Mercedes-Benz vehicles, maintenance, and partner retailers. Employee Assistance Programme and wellbeing support. Supportive, inclusive workplace actively invested in your growth. Career progression opportunities within Hedin Automotive and the Mercedes-Benz network. How to Apply: Take the Next Step in Your Telephone Sales Career If you are committed to delivering exceptional customer experiences and excited to become an ambassador for the Mercedes-Benz brand, we would love to hear from you. Hedin Automotive is an equal opportunity employer. We welcome applications from people of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/ .