Join our friendly Customer Solutions team. You will answer telephone enquiries, assist face‑to‑face enquiries at the Argyle Road reception, and work as part of a team on a shift rota covering Monday–Thursday 8:30 am–5:00 pm and Friday 8:30 am–4:45 pm.
Responsibilities
* Answer telephone enquiries and questions on council‑wide issues using IT systems.
* Assist with face‑to‑face enquiries at the main reception (Argyle Road offices).
* Work flexible hours, including after full training from home or from the office.
* Resolve customer enquiries constructively to ensure satisfaction.
* Collaborate with colleagues as part of a team.
Qualifications
* Vision for excellence in customer care.
* Strong IT skills and excellent communication skills (oral and written).
* Flexible approach to working and self‑motivation.
* Previous contact centre / customer service experience is advantageous; full training will be provided.
Benefits
* Starting salary £26,717.
* 24 days annual leave.
* Full‑time position (37 hours per week).
Equal Opportunities Statement
Sevenoaks District Council is committed to being an Equal Opportunities Employer.
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