Account Manager
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Overview
iwoca offers fast, flexible finance to empower small businesses. We help businesses get the funds they need, often within minutes, and have already made billions in funding available to over 100,000 businesses since our launch in 2012.
About Us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve made billions in funding available to over 100,000 businesses and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses.
Our Culture
We’re expanding fast across London, Leeds and Frankfurt. We’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your Mission
* Convert customers and maximise revenue, from onboarding new prospects to nurturing a portfolio of existing customers.
* Manage businesses end to end through our customer journey, providing industry‑leading service levels by exceeding our customer’s expectations.
* Build and maintain strong, long‑lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
* Adhere to our Compliance framework ensuring all customers are treated fairly.
* Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.
* Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Responsibilities
* Convert customers and maximise revenue, from onboarding new prospects to nurturing a portfolio of existing customers.
* Manage businesses end to end through our customer journey, providing industry‑leading service levels by exceeding our customer’s expectations.
* Build and maintain strong, long‑lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
* Adhere to our Compliance framework ensuring all customers are treated fairly.
* Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.
* Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Qualifications
* Proven customer relationship management experience.
* Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
* Experience explaining complex products and services to customers.
* A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
* Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
* A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.
Legal & EEO
While we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently.
Work‑Life Balance
This is a hybrid role in which you can split your time between the office and home. We offer flexible working so you can make better use of your free time.
Salary
Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). For the first month of the role to complete training, there is a requirement to be in the office three times per week. This will then drop to once/twice per week after completion of training.
Benefits
* Offices in London, Leeds and Frankfurt.
* Events and clubs, like bingo, comedy nights, yoga classes, football…
* Two company retreats a year.
* Plenty of drinks and snacks in our offices.
* Medical insurance from Vitality, including discounted gym membership.
* 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
* Instant access to emotional and mental health support with our partner Spill.
* Share options.
* Generous maternity and paternity leave.
* A nursery tax benefit scheme to help you save money.
* Paid volunteering day to support your chosen charity.
* Extra leave if you want to travel or study.
* One-month fully paid sabbatical after 4 years.
* Cycle‑to‑work scheme.
* Electric car scheme.
* An L&D budget for everyone, including a book budget.
* Company‑wide talks with internal and external speakers.
* Access to learning platforms like Treehouse if you want to learn to code.
Compensation Range
£30K - £41K
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