National Helpline independent Stalking Advocate
Location: Hybrid (40% London Office based)
Hours: Full time - 35 hours per week
Type of contract: Permanent
Start date: ASAP
Salary: £30,737.70
Reports to: National Services Practice and Development Manager
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
Role Overview:
This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).
The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:
This model strengthens continuity of care and ensures consistent, victim-centred support across services.
DUTIES AND RESPONSIBILITIES: National Advocate (.4) National Helpline (.6)
Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline.
Answer incoming calls to the helpline and manage contacts in line with service standards.
Helpline duties day/week/FTE with flexibility to meet demand/need
Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning.
Using the SASH, conduct follow on risk assessments to inform ongoing safety planning
Develop and maintain individualised advocacy plans for each client.
Support clients to navigate the Criminal Justice System (CJS), civil and family courts.
Liaise with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support.
Proactively research and build strong working relationships with support services and share best practice
Advise and advocate on behalf of victims when their rights under the Victims’ Code are not being met.
Undertake ISA accreditation (training provided if not already achieved).
Apply cyberstalking knowledge and seek cyber technical support on complex cases.
Manage a caseload of up to advocacy 12 clients
Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail.
Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner.
Respond to contacts from victims, friends, family members, and professionals seeking support or information.
Make safeguarding referrals and maintain compliance with safeguarding policies.
Conduct surveys and feedback to assess service impact.
Maintain accurate, timely, and confidential case records in line with organisational standards.
Deliver one-off advocacy interventions where appropriate.
Special requirements
This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).
What we offer:
How to apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills experience align with the job requirements. Applications without a cover letter will not be considered.