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Role: Annuity Programme Analyst/Administrator
Located: Northampton (Hybrid working)
Package: Competitive salary, plus bonus and additional company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
1. Responsible for the delivery of annuity programmes within Ricoh UK, that protect and support the annuity business, ensuring the Company budget and business targets are achieved.
2. Manage and develop new annuity programmes for all lines of business including Office Services, IT Services and Commercial Op CIP, in order to meet budget requirements.
3. Prepare and implement long term programmes that grow and develop UK annuity revenue streams including chargeable calls, data overwrite, customer damage and smart lockers.
4. Track new annuity streams, maintain and share accurate management information to demonstrate current and future growth.
5. Responsible for managing and maintaining DBS checks, HDD handling databases Customer Service expense lines and other ad hoc administration tasks.
6. Responsible for measuring the effectiveness of all annuity programmes and initiatives through leading analysis and measurement ensuring effective process and key performance indicators are in place.
7. Responsible for all administrative duties for Regional and District service managers.
8. Manage invoicing and query management for our in-direct partners.
You will ideally have
1. In depth knowledge of Ricoh internal processes.
2. In depth knowledge of Ricoh back office systems.
3. Exceptional negotiation skills.
4. Good understanding of Microsoft Excel, PowerPoint and Access.
5. Good literacy and numeracy skills.
6. Independent and inquisitive approach to work.
7. Ability to work to tight time-scales.
8. Exceptional customer handling skills at all levels.
9. Good presentation skills.
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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