Role: IT Sales - MSP Account Manager
Location: Abingdon, Oxfordshire (Hybrid)
Salary: £30,000 - £45,000 + Commission
Profile
Planet Recruitment are proud to be working with a fast-growing organisation based in the Abingdon area who are looking for an MSP Account Manager.
It is essential you have a background across IT Sales, working with vendors/customers or worked with an IT re-seller/ MSP.
Key Responsibilities
Account Management of an existing base of 40+ support clients.
Building a rapport and a trusted relationship with your clients through a partnership and applying continuous value with your client
Regular calls & meetings with clients to discuss support tickets, sales opportunities, upcoming project requirements - Being an escalation point internally and with your client, setting clear expectations
Quarterly Account Roadmap and Review meetings onsite Working with the client to understand their goals, budgets and how we can help them achieve these
Working with the Technical Architect team, to deliver, update and review roadmaps
Liaising with Service Delivery stakeholders to identify mutual benefits and risks for both Planet IT and clients - including but not limited to aligning client technologies with Planet IT product stack, minimising exposure to unknown/untrusted technologies.
Meeting Notes completed, sent to customer, and updated on CRM - ensuring action points are followed up and complete.
Updating records and documentation
Scoring clients satisfaction with primary contacts and reporting back to the Customer Experience Team
Being part of new client onboardings and attending site
Progress reports on ongoing projects and identifying upcoming projectsEssential Experience
A minimum of 3+ years of IT sales experience at either an IT reseller or MSP business.
Target Driven, ambitious and hungry to earn a substantial salary.
A proven track record of Target Achievement.
An interest in IT and technology.
A positive, self-motivated and hunter mentality.If you feel you have the right skill set and want to work for a growing organisation, then please apply ASAP.
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position