Job Description
Description
\nAbout the Role
We’re on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlin’s. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences.
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In this role, your core focus will be on performance and results. You’ll take ownership of a team handling inbound enquiries, turning interest into bookings and ensuring every interaction adds value. You’ll set clear, ambitious KPIs and use data insights to guide performance conversations and shape development plans.
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Coaching will be central to your leadership style. You’ll hold regular one-to-ones, lead energising team huddles, and ensure your team feels confident, capable, and ready to deliver every day. From handling escalations with professionalism to resolving objections with a customer-first mindset, you’ll set the tone for excellence.
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Reporting into the Sales and Service Manager, you’ll also receive tailored development support, regular feedback, and access to leadership coaching, helping you continue to grow your career within Butlin’s.
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About You
You’ll be someone who gets excited about achieving sales targets, creating high-en...