Assistant Front Office Manager
Benefits
* Free employee meals on duty
* 50% Off F&B in all properties
* £60 employee rate on rooms for all Dalata owned hotels
* 30% off the Friends & Family rate
* Extra AL day for every year worked (up to 5 days)
* Employee Assistance Programme
* Cycle to Work Scheme/Transport Schemes
* SAYE (Save As You Earn Scheme)
* Pension access (Ask your HR Manager for local pension information)
* Development Opportunities through Dalata Academy
* Staff Appreciation Initiatives, Fun Team Building Activities, and charity events
Your Job
* Ensure guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay from all departmental staff.
* Assist in managing front office operations efficiently and effectively.
* Collaborate with management to maintain high team morale.
* Monitor all front office cash transactions, including float and till procedures, ensuring policy compliance.
* Ensure the front desk is adequately staffed, especially during busy periods.
* Familiarize staff with sales and promotional principles and actively promote hotel outlets.
* Communicate with the Accommodation Manager/Supervisor regarding room status, VIP guests, and allocations.
* Minimum of one year of experience in a similar role.
* Excellent organizational skills with the ability to delegate work effectively.
* A warm, friendly, and approachable personality for interactions with staff and guests.
* Ability to work independently and as part of a team.
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