Business Analyst - Customer Identity & Access Management (CIAM)
City of London, United Kingdom | Posted on 09/06/2026
Contract Role: Business Analyst - Customer Identity & Access Management (CIAM)
Contract Location: Glasgow. Hybrid
Contract Duration: 6 months initially (with potential extension)
Contract Start Date: Immediate
Contract Classification: Inside IR35
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme. Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
* Gather, document and manage business and technical requirements.
* Facilitate workshops with business and technical stakeholders.
* Map current and future‑state customer identity processes.
* Support customer identity migration and implementation activities.
* Produce high‑quality business analysis artefacts including requirements, process maps and impact assessments.
* Work closely with architects, engineers and programme stakeholders throughout delivery.
* Strong Business Analysis experience within large‑scale technology transformation programmes.
* Previous experience working on Customer Identity & Access Management (CIAM) initiatives.
* Experience supporting identity platform implementation or migration programmes.
* Knowledge of authentication, authorisation and customer identity management concepts.
* Strong stakeholder management and workshop facilitation skills.
* OAuth 2.0, OpenID Connect (OIDC) and SAML knowledge.
* Experience within highly regulated environments.
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