IT Support Technician Key Responsibilities: * Provide telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system. * Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution. * Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences. * Install and Configure computer Server, Hardware and Network systems, Software applications & Email systems * Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary. Essential Skills: * Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems * Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc. * Experience in email systems: POP, IMAP, Exchange, 365 * Experience of configuring and supporting networked and local printers * Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats * Excellent diagnostic and problem-solving skills * Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users * Organisational and time-management skills * Ability to work independently and as part of a team * UK Driving licence (visits to client sites are an essential part of the role). Advantageous but non-essential skills: * Understanding of VOIP telephony systems * Experience with Microsoft Azure cloud computing platform * Experience with Domains, DNS and SSL management * Virtualisation experience in VMWare, HyperV * Experience of supporting Accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero * Experience of configuring & supporting Microsoft SQL Server