Your newpany
Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing support. The successful candidate will work closely with internal teams and event clients to ensure smooth IT operations, particularly during live events. This is a fast-paced, office-based role requiring strongmunication skills, technical confidence, and the ability to managepeting priorities while maintaining a high standard of customer service.
Your new role
1. Monitor and respond to IT helpdesk tickets, resolving 1st line issues.
2. Support hardware, software, user access, and Wi-Fi troubleshooting.
3. Maintain IT equipment and asset records.
4. Assist with equipment setup and relocation.
5. Liaise with third-party providers and escalate issues as needed.
6. Provide IT support for events, including Wi-Fi setup and client troubleshooting.
What you'll need to succeed
7. Strong administrative and IT support skills.
8. Proficient in Microsoft Office 365 (Excel, Outlook, Word).
9. Excellentmunication and customer service abilities.
10. Highly organised with strong time management.
11. Driving licence and access to a vehicle (preferred).
12. Minimum GCSE Level 4 in English and Maths; Level 3 IT qualification desirable.
13. Willingness to work occasional evenings/weekends.