Customer Account Manager Buckinghamshire (Hybrid - 2 days office-based per week) £35,000 - £45,000 commission Permanent | 37 hours per week Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers. The Role You'll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner. The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience. Key Responsibilities Manage and develop an existing portfolio of B2B customers Own customer relationships, renewals, and service extensions Identify and deliver upsell and cross-sell opportunities Conduct structured account reviews and customer profiling Maintain accurate CRM records and reporting Collaborate with internal teams to ensure smooth service deliveryAbout You 3-5 years' experience in B2B account management or sales Experience within energy, utilities, or a related services sector preferred Proven track record in renewals, retention, and revenue growth Strong relationship management and commercial skills Confident managing a large customer portfolioWhy Join? Competitive salary commission Hybrid working (office & home) Flexible holidays & contributory pension Wellbeing and medical cash plan Life assurance Cycle to Work & EV salary sacrifice schemes Ongoing training and development Collaborative, people-focused culture