Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!
The Role
Customer Delivery and Collection Coordinator
Salary: £12.25 per hour
Location: Champion House
Hours: 37.5 hours over 5 days
As a Customer Delivery and Collection Coordinator, you will play a key role in ensuring the smooth and timely delivery and collection of vehicles while providing a high standard of customer service. This role requires confidence in dealing with customers and coordinating logistics with third-party companies. You will work closely with our stock control and finance teams to ensure efficient operations.
What will you be getting up to?
* Customer Communication:
Act as the primary point of contact for customers regarding vehicle delivery and collection, addressing any queries or concerns with confidence and professionalism. Ensure timely and clear communication throughout the process.
* Coordination and Scheduling:
Assist in planning, coordinating, and executing vehicle deliveries and collections from customers’ homes. Liaise with third-party logistics companies to schedule and track the progress of deliveries and collections, ensuring all stakeholders are kept informed and updated.
* Issue Resolution:
Identify and resolve any delivery or collection issues promptly, including delays or discrepancies. Communicate effectively with customers and logistics partners to ensure issues are handled efficiently, meeting both customer and business needs.
* Documentation and Administration:
Ensure all relevant documentation is completed and processed accurately and promptly, including delivery/collection paperwork and customer feedback forms.
* Performance and Feedback:
Support the department in meeting customer service (Net Promoter Score - NPS) targets. Gather feedback from customers about their delivery and collection experiences to help improve services.
* Collaboration:
Work closely with our buyers, stock control, logistics, and finance teams to ensure vehicle availability and smooth movement. The role will also involve supporting broader Supply Chain operations to ensure efficient coordination and high standards of customer service.
* Flexibility and Support:
Be prepared to assist with additional tasks and responsibilities within the department as required, demonstrating flexibility and the ability to support other functions when needed.
What do we need from you?
* Experience in customer service is a benefit but not essential.
* Must be confident when speaking with customers and handling their queries.
* Strong organisational and communication skills.
* Ability to manage multiple tasks and deadlines efficiently.
* Problem-solving skills, with a focus on delivering prompt solutions.
* Familiarity with logistics tracking systems and administrative processes is advantageous.
* A proactive, positive attitude with a commitment to maintaining high standards of customer service.
What is in it for you?
* Paid time off every month to do something that makes you happy
* 31 days holiday plus days off for your birthday, getting married or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme(EAP
* Vocational and personal development training course
* Quarterly team socials
* Team feasts
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
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