Resident Liaison Officer JOB DETAILS Location: Havant, Hampshire, PO9 / Mobile Contract: Permanent, Full-Time Reports to: Operations Manager JOB OVERVIEW Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. We deliver the full range of domestic energy efficiency measures (heat pumps, solar PV, insulation, boilers), with ambitious plans to continue expanding our delivery into more markets. The Resident Liaison Officer plays a key role in creating a clear, supportive link between Aura Retrofit and residents throughout installation, repair and maintenance works. Acting as a trusted point of contact, you’ll ensure residents are well-informed at every stage of the project, from initial communication through to completion. You’ll take a proactive approach to addressing questions, resolving concerns, and managing expectations, helping to make the experience as smooth and stress-free as possible. By building strong, positive relationships with residents, you’ll support high levels of customer satisfaction while ensuring our projects are delivered with care, transparency, and respect for every home. KEY RESPONSIBILITIES • Act as the main point of contact for residents, delivering clear, timely updates on project scope, timelines, and progress. • Respond quickly and effectively to resident queries, concerns, or complaints, working to achieve positive outcomes for both res...