Role Overview
We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end-to-end service lifecycle.
Responsibilities
* Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
* Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
* Performing audits and maturity assessments of Service Management and other digital capabilities.
* Design and lead workshops either face to face or virtually and conducting assessments across all levels of the client’s business.
* Performing a range of consultative assignments within your sphere of expertise.
* Working with other consultants across FSP to deliver wider digital transformations programmes.
* Working with clients across a range of public and private sector organisations.
About you
* Possess a detailed understanding of ITIL v3 and v4.
* Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies.
* Practical hands-on experience in leading a Service Management team delivering high quality service offerings.
* Good understanding of IT Service Management Toolsets, productivity, and automation tooling.
* Preferably a holder current or previous HMG Security Clearance.
* Experience in "ServiceNow" is preferred
What we look for in our people
* Strong alignment with FSP values and ethos
* Commitment to teamwork, quality and mutual success
* Proactivity with an ability to operate with pace and energy
* Strong communication and interpersonal skills
* Excellent planning and organisational skills
* Dedication to excellence and quality
Who are FSP?
Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose.
As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people.
As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity.
We are proud to have been recognised by Best Companies as a 3-star ‘World Class’ workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South-East (Regional League Table) in 2023.
We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work.
Find out more about our awards here: https://fsp.co/awards/
Why work for FSP?
At FSP, we are committed to providing:
* A collaborative and supportive environment in which you can grow and develop your career
* The tools and opportunity to do work you can be proud of
* A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
* Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
* Industry leading coaching and mentoring
* Plus the excellent benefits package we offer at FSP
Equal and Fair Opportunity
FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.
We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.
#J-18808-Ljbffr