Tesco Shift Leader - Days - Motherwell Wndmil Express
Location: Motherwell
Employer: Tesco
Reference: tesco/TP/18007000/965213/0/614
Overview
Availability Window
* Days From to Time
* Mon 05:30:00 – 14:30:00
* Tue 05:30:00 – 14:30:00
* Wed 05:30:00 – 14:30:00
* Thu 05:30:00 – 14:30:00
* Fri 14:15:00 – 23:15:00
* Sat 14:15:00 – 23:15:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The Week schedule shows the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility if your available times closely match but do not exactly match the advertised times.
Customers are at the heart of everything we do.
It takes a lot of great people to run a store, and a great Shift Leader helps to keep things running smoothly. You’ll oversee store operations from the shop floor and strive to improve the experience for customers, colleagues, and communities every day.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to maintain a safe place to work and shop
* Understand store performance and assist managers in actions to improve operations
* Lead from the front and set a positive example
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
* Coordinating the store team to deliver an easy, fuss-free shopping experience
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and ensuring safety
* Being the go-to person for colleagues in the absence of a manager
* Ensuring the store is clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great, inclusive team atmosphere
* Providing excellent customer service by listening to customers
* Keeping the team informed about communications, changes, or updates
* Staying informed about store performance and seeking improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety procedures and ensuring colleagues do the same
* Recognising and celebrating colleagues for great service
You will need:
* To be a great role model by delivering thoughtful customer service
* To build strong relationships with colleagues to foster an inclusive team
* To communicate clearly using diverse methods
* To be comfortable taking the lead in the absence of the Manager
* To be a good decision maker and adaptable to change
* To be motivating and able to inspire the team to exceed expectations
* To be curious and look for ideas to serve customers, communities, and the planet better
What’s in it for you
* Variety: no two days are the same with flexible hours and shift patterns
* Development: ongoing learning opportunities and award-winning training
* Inclusive culture where everyone’s welcome
* Your voice matters and ideas are welcomed
* Wellbeing support and a supportive environment
* Great colleagues to work with
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague discounts: 10% off and 15% at pay day weekends with Clubcard
* Free wellbeing resources and life cover of five times pay with pension matching up to 7.5%
* Flexible benefits and cycle-to-work schemes
* Uniform provided and life event support
* Access to colleague networks for diverse backgrounds
About us
Our vision is to become every customer’s favourite way to shop. Our core purpose is \'Serving our customers, communities and planet a little better every day\'. We are committed to an inclusive culture where differences are valued and opportunities are equal for all.
We are moving towards a blended working week and welcome discussion on flexible arrangements.
Note: Offer is conditional upon submitting bank details on start date. We are committed to an accessible recruitment process.
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