About The Job You’re Considering
We are seeking a talented and experienced Business Relationship Manager to join our dynamic team. As a Business Relationship Manager, you will represent the delivery of services across a SIAM ecosystem into key customers, working closely with customers to gain intimate knowledge of their services and demands and representing these into the central SIAM services. The focus is to enhance and transform our customer experience.
Hybrid Working
The work location will vary according to the role, needs of the business, and the employee, and will be a blend of company offices, client sites, and home.
Your Role
* Service Management – support activities across all ITIL processes engaging with customers as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.
* Continuous Improvement – identify opportunities to improve IT service delivery processes and implementation of best practices.
* Communication and Collaboration – act as the voice of the client for live service with an understanding of business priorities and challenges, effectively communicate with key stakeholders, keeping them informed of IT service performance and planned service changes, and collaborate with Partner Supplier IT teams to ensure seamless service delivery.
* Manage Business expectations – champion IT initiatives and benefits to business stakeholders, act as an advocate for the business within the IT organization and vice versa.
* Business Systems Focus – develop a deep understanding of critical IT systems, provide input that aligns services to business requirements, representing those requirements into the SIAM to support the business receiving the highest level of service.
* Financial Management – manage internal reporting of services and the financial cycle, including forecasting, invoicing, cost management, and control billing accuracy.
* Innovation and Technology Awareness – stay abreast of emerging technologies and industry trends, identify opportunities to leverage new technologies to improve processes, enhance product development, and drive innovation.
Your Skills And Experience
* Executive level communication skills and a track record of building relationships at CxO and CxO‑1 levels.
* Awareness of the latest trends in transforming customer experiences and the use of GenAI tooling.
* Experience in service delivery focused on client satisfaction and cost efficiency.
* Demonstrated ability to manage complex customer interactions with confidence and maintain strong, trust‑based relationships with challenging clients.
* Good understanding of ITIL (V3/V4) processes and service management best practices.
* Awareness of cloud and end‑user services and how they contribute to operational success.
Disability Confident Employer
Capgemini is a Disability Confident Employer (Level 2). We offer an interview to all candidates who declare a disability and meet the minimum essential criteria for the role. Please opt in during the application process.
Security Clearance and Pre‑Employment Checks
Appointment requires Security Check (SC) clearance and proof of continuous UK residence for the last 5 years. Additional checks include identity, nationality or immigration status, employment history for the last 3 continuous years, and an unspent criminal record check (Disclosure and Barring Service).
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