Description
A very exciting opportunity has arisen to join our Front of House team. We are looking for a superstar Front of House Assistant who thrives on providing excellent customer experience to become part of our team at our beautiful, luxury, boutique Country House Hotel and Restaurant. We have high standards and are looking for someone willing and ready to rise to that challenge.
About Us: The Priory Hotel is a luxury hotel that is your home away from home. Guests come to unwind, relax and enjoy excellent cuisine in our Garden Room Restaurant. We are based on the gateway to the picturesque Isle of Purbeck and much desired Jurassic Coast in the beautiful market town of Wareham, Dorset. Set in 4 acres of beautifully tended gardens, we have 17 individually furnished rooms. We are proud members of the Pride of Britain collection of Hotels.
To learn more about our exceptional establishment, please visit our website at www.theprioryhotel.co.uk.
Role and Responsibilities:
As a Assistant Front of House, you will play a pivotal role in our Front of House Team. Your responsibilities will include but are not limited to:
* Providing excellent standards of customer experience and hospitality to our customers.
* As the first person our customers will meet, you must represent our hotel and brand to exacting standards.
* Familiarise yourself with the hotel, its rooms, restaurant, food, and surrounding area to be able to answer guest questions confidently
* Understand and manage the guest reservation process for Rooms and Restaurant.
* Bar duties (depending on age)
* Serving Afternoon Tea, Morning Coffee, and Drinks depending on the shift
* Breakfast Service
* Respond to email and phone inquiries
* Guest check-in and check out
* Ability to progress to Junior Supervisor, and to Duty Manager.
The role includes evenings and weekends. Experience of Guestline, Resdiary and Newbridge a plus but full training will be given.
What We Offer:
* Enviable Working Environment: Work in a stunning setting, right on the river with incredible views.
* Perks and Discounts: Enjoy discounts on hotel rooms, food and beverage, and access to other Pride of Britain properties. Benefit from discounted stays at Cornish holiday cottages.
* Staff meals: Free meals while on duty.
* Convenience: Free parking is available if required.
* Health and Wellbeing: Access to Hospitality Action, a charity supporting hospitality professionals.
* Team Bonding: Engage in company social events to foster camaraderie.
PAY: Pay is dependent on experience. We also pay tips at the end of each month which can provide a lovely bonus during your time with us.
If you think you would like to join our team, we are looking forward to hearing from you…
In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the UK.
Job Types: Temporary contract, Fixed term contract, Temp to perm
Pay: From £11.44 per hour
Expected hours: 40 per week
Additional pay:
* Tips
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* On-site parking
* Relocation assistance
* Sick pay
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Overtime
* Weekend availability
Ability to commute/relocate:
* Wareham, BH20 4ND: reliably commute or plan to relocate before starting work (required)