An exciting opportunity for a dynamic individual to join our Spa Team.
As Spa Manager you will ensure we provide the highest standards within the Spa, from our treatments to the wellbeing facilities and will welcome the challenge of leading and motivating a large team with different skill sets.
Your day to day;
As Spa Manager you will be leading your team to create a warm and safe environment for all of our guests
Ensuring every aspect of the guest journey is of the highest possible standard
Recommending & driving activities to support spa treatment and membership teams whenever possible
Communicating with other internal departments to ensure integration of the Spa within the whole hotel
Dealing with all problems, enquiries and complaints from Spa clientele positively & effectively when required
Ensuring the Spa is operating within the boundaries of our H&S processes
You will need to maximise the sales of the Spa area by continually looking for opportunities and ways to innovate across both memberships and treatments
Who are we looking for?
An interpersonal individual who showcases a passion for Spa, Fitness & Wellbeing.
Someone who can share this passion with their team, creating a Spa Experience you can all be proud of.
You will need to have a good rapport with both staff and guests and be able to effectively communicate on all levels.
Experience within complimenting roles is an advantage and a proven track record of managing at a similar level is essential.
Being able to multi-task is a must, you will need to offer warm hospitality to our spa members, day Spa & hotel guests whilst ensuring all aspects of the Spa runs smoothly.
You should have high standards and thrive in a customer led environment.
If you are a strong leader who enjoys going the extra mile and have excellent interpersonal skills this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
A competitive salary, negotiable dependent on experience
Stream - the ability to access up to 40% of your wages as you earn them each week
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Generous employee discounts
Pension and Life assurance
Long service awards, including free meals and free stays with friends and family
Bespoke training programmes accessible to all
An engaging & supportive work environment
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