We are currently recruiting for a Contracts Manager on a prestigious cleaning contract around the Yorkshire and North/East Lincolnshire area. The purpose of the role is to manage multi-site cleaning operations across around 150 offices buildings - you will have Area Managers and Supervisors as direct reportees who in turn will manage around 170 cleaners across the contract. While you will be covering the whole of Yorkshire, the majority of sites are in the former Humberside region so this would suit someone living locally in this area as there is travel involved when meeting with the customer on their sites. Duties of the role include:
Responsibilities
* Overall responsibility for the delivery of a large regional cleaning contract
* Ability to deliver on planned and reactive cleaning needs across a wide area
* P+L responsibility on the contract (over £2m)
* Strong customer relationship skills to work with the end client and deliver a high level of customer satisfaction.
* Have overall responsibility for service delivery and be the single point of contact for the contract.
* Deliver excellence by meeting and exceeding contract KPI's.
* Effective engagement, retention and development of staff
* Efficient procurement and management of equipment and supplies
* Maximize profits whilst achieving the required quality standards with minimal deductions.
* Ensure delivery of services in accordance with Health and Safety best practice and compliant with all legislative requirements.
* Produce timely, accurate management reports, data and forecasts.
* Ensure effective risk assessments and method statements are in place for all activities.
* Effective engagement, retention and development of staff
* Efficient procurement and management of equipment and supplies
* Ensure effective working relationship with other service managers to ensure excellent customer service is provided to our client and customers.
* Attend any meetings as required.
* Form part of on-call rota with availability 24/7 to attend site as necessary.
Due to the nature of this role the successful candidate will require DBS and security clearance vetting.
Ideal Candidate
* Experience of FM operational Management.
* Experience of managing a large number of cleaning staff and supervisors
* Experience of effectively and accurately managing budgets more than £2m
* Knowledge of relevant legislation and industry guidelines.
* Good report writing skills
* Possess a firm understanding of Health & Safety
* Management of staff and application of HR policies and procedures
* Proactive approach to problem solving
* Able to manage and develop teams and individuals
* Flexible and willing
* Prepared to work out of hours as necessary
* Prepared to travel to other sites within the company
* Possess a current valid driving licence
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