HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay. You will be responsible for creating and updating records on our in‑house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines, and will use telephone and text message chasing and tracing tools. You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions. Your skills and experience You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non‑judgmental but focussed on carrying out your role whilst fully respecting our customers. You'll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You'll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations. For a full job description, please read supporting document included below before applying.
Further details: These operational roles are customer facing, requiring successful applicants to be office‑based to provide HMCTS services to the public. Non‑contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work‑from‑home/working‑in‑the‑office schedule. Standard full time working hours are 37 hours per week.
HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
The Bedford office offers a service between 09:00 – 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis. Occasional travel to other courts. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad‑hoc basis at other local HMCTS offices.
Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – see map. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved to its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours: The Ministry of Justice offers a flexible working system in many offices. Standard full‑time working hours are 37 hours per week. MoJ welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Interviews will take place in person at Bedford Magistrates Court. Expected mid‑April. Dates to be confirmed.
Behaviours
Making Effective Decisions, Managing a Quality Service, Delivering at Pace. Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Security checks
Level of security checks required: DBS Standard.
Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge and experience against the 'Essential Skills and Criteria' outlined in the job description: customer service, administrative and IT experience, attention to detail, communication and organisational skills. This can be work or education based or gained in other environments such as volunteering. Using the full word count (500 words) and providing personalised real‑life evidence of experience gained will help achieve the highest scores. You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own and can lead to your application being withdrawn.
About Enforcement
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Veterans
"Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Benefits
* Annual Leave – 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and one privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
* Pension – The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks – The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. Networks are available for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
* Support – A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share; access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services; information on childcare vouchers and alternative government childcare support schemes; paid paternity, adoption and maternity leave; free annual sight tests for employees who use computer screens.
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
* Transformative Business Services – 0345 241 5359 (Monday to Friday 8am – 6pm) or email moj‑recruitment‑vetting‑enquiries@resourcing.soprasteria.co.uk;
* Ministry of Justice Resourcing team – resourcing‑management‑office@justice.gov.uk;
* Civil Service Commission – details available here.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
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