The Growth Company’s (GC) Centre for Assessment (CfA) is seeking a Client Service Coordinator to join our dedicated team. This role involves working on The Law Society quality standard Lexcel for legal practices. You will support, arrange, and project manage the delivery of multiple assessments for CfA clients, ensuring all services meet the required standards, budgets, and service level agreements.
Centre for Assessment (CfA) is a leading UKAS-accredited certification body specializing in assessment, certification, and training services for thousands of clients nationally and internationally. With over 20 years of experience, CfA works with a skilled team of auditors and assessors to provide a client-focused, value-adding service.
Key Responsibilities:
* Coordinate with clients and auditors/assessors to ensure all services are established, planned, and delivered effectively.
* Manage projects to ensure they are completed on time, meeting certification and standard requirements, and exceeding client expectations.
* Manage client projects in line with contractual, process, and accreditation standards, contributing to revenue, sales, and client retention goals.
* Follow financial processes to ensure accurate invoicing of clients and timely payment to suppliers.
* Provide high-quality customer care to all clients, maintaining professionalism.
* Liaise with auditors/assessors, providing support and guidance to ensure compliance with processes and requirements.
About You:
* Ability to make decisions based on processes and procedures.
* Understanding of current issues facing businesses and sectors.
* A self-starter capable of managing multiple tasks within deadlines.
* Maintain self-control and demonstrate positive, enthusiastic behavior.
* Experience in the legal sector is advantageous.
Skills and Experience:
* Experience in a customer service role.
* Ability to build and maintain relationships with customers.
* Excellent communication skills at all levels, both internally and externally.
* Strong organizational and time management skills.
* Initiative to resolve issues proactively.
* Effective team player with interpersonal skills.
We prioritize safeguarding and expect all staff to uphold this responsibility. All education and skills roles are subject to Safer Recruitment procedures, including DBS and social media checks, conducted at no cost to the candidate.
Note: It is an offense to apply if you are on the Barred List for regulated activity.
We are committed to diversity and offer guaranteed interviews to applicants with disabilities or from diverse ethnic backgrounds who meet the essential criteria. You may request consideration under this scheme during your application.
If you need reasonable adjustments or have questions about the recruitment process, contact careers@growthco.uk or call 0161 237 4447.
Examples of adjustments include:
* Meeting the hiring manager or touring the venue in advance
* Extra time for assessments
* Sharing interview questions beforehand
* Accessibility software or equipment
We support the 'Ban the Box' campaign to improve access to employment for people with convictions by removing questions about convictions from initial applications.
GC promotes flexible and agile working arrangements. Discuss any specific flexibility needs during the interview.
All colleagues will adhere to the Health & Safety at Work Act and GC Health & Safety Policy.
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