Customer Support Officer Magherafelt (Office-based) Monday - Friday Long Term Contract The Opportunity A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service. Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained. Key Responsibilities Serve as the first point of contact for all customer queries Manage repair requests, triaging and directing them to relevant departments or contractors Monitor and update job progress, ensuring timely completion and data accuracy Maintain records and support the wider team in meeting KPIs and service standards Escalate issues where appropriate to ensure a smooth customer experience Collaborate with internal teams and stakeholders to support ongoing service delivery Candidate Criteria - Previous experience in a busy office environment - Strong customer service background - Confident using Microsoft Office and capable of accurate data input - GCSE Maths and English (Grade C or above or equivalent) For more information, please contact Ethan Boylan today. Some feedback from recent VANRATH candidates- ''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role'' ''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.'' ''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.'' Skills: Customer Service Administrator Technical Support Corporate Administrator