Join to apply for the Salesforce Administrator role at Kingfisher plc
Overview
As a Salesforce Administrator (internally known as CRM Specialist), you’ll play a key role in shaping the future of Kingfisher’s Marketplace by managing and optimising our Salesforce platform. Your work will directly support our purpose of Better Homes, Better Lives, For Everyone by enabling seamless merchant experiences and driving smarter, data-led growth across our banners.
We are Kingfisher, a team of over 74,000 colleagues across brands including B&Q, Screwfix, Brico Depot, Castorama and Koctas. We value diversity, flexible and agile working arrangements, and an inclusive environment where everyone can be their best self. We encourage applicants even if you do not feel you meet 100% of the requirements.
Responsibilities
* Administer and optimise the Salesforce platform to support merchant acquisition and engagement
* Configure workflows, dashboards, and reports to improve data quality and automate processes
* Collaborate with internal teams to translate business needs into scalable CRM solutions
* Manage user roles, permissions, and platform security to ensure data integrity
* Moderate Kingfisher's relationship with our Salesforce Partner agency to ensure customisations and integrations are implemented smoothly and effectively
* Support the development of Community Cloud-backed Merchant Hubs across banner
* Monitor and improve CRM performance through sprint-based delivery and feedback loops
What You'll Bring
* Salesforce Administrator certification and hands-on experience in Salesforce configuration, workflows, data management, security and reporting
* Technical CRM/Salesforce role, ideally within marketplaces or retail
* Solid understanding of Salesforce Lightning products (Sales, Service and CRM Analytics)
* Proven ability to manage multiple projects and deliver in agile sprint cycles
* Demonstrates a strong bias for action—proactively identifies opportunities to improve CRM processes, takes ownership of tasks from start to finish, and thrives in a fast-paced, delivery-focused environment
Be Customer Focused
* I listen to my customers
* I use available data to help make decisions
Be Human
* I do the right thing
* I am respectful
Be Curious
* I build and share new ideas
* I try new things and share my learnings
Be Agile
* I have courage to be creative
* Done is better than perfect, I aim for 80/20
Be Inclusive
* I embrace allyship
* I have self-awareness and a desire to learn
Be Accountable
* I own my actions
* I understand the Kingfisher plan and how it relates to my role
We value the perspectives that any new team members bring and encourage you to apply for this role even if you do not meet every requirement.
In return, we offer an inclusive environment with opportunities to learn, experiment, and grow. We also offer a competitive benefits package.
Interested? Great, apply now and help us to Power the Possible.
Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail
We also provide information about referrals and location-based job alerts.
#J-18808-Ljbffr