As Crew Team Leader, you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, manage the team, and deliver the best service.
Role Responsibilities
1. Always provide exceptional service, utilizing your knowledge to help customers find the best products for in-store and multi-channel sales.
2. Resolve all customer issues effectively at store level in a timely and positive manner.
3. Provide efficient and attentive service at the tills, processing POS transactions and thanking customers.
4. Build loyalty and 'Customers for Life' through opt-in at the POS.
5. Delegate and demonstrate tasks to team members, alongside the day-to-day running of the store.
6. Understand the commercial aspects of the retail business, e.g., reading reports, analyzing data, and making decisions.
7. Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale setups.
8. Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety in the absence of management.
9. Keep up to date with company product, activity, and promotions, implementing changes when required.
10. Proven ability to successfully lead a team and be viewed as a leader among peers.
11. Experience in a customer service environment is essential.
12. Proven experience with POS management, daily banking procedures, and meeting deadlines.
13. Excellent interpersonal, organizational, and communication skills.
14. Maintain a collaborative and positive attitude, demonstrating confidence in taking initiative and working independently.
15. Work productively in a high-pressure environment, quickly learning new tasks and retaining information.
16. Be a team player, embracing opportunities to participate actively.
17. Manage time effectively.
18. Show passionate commitment to the brand.
Our company has been dedicated to bringing style and positivity to our customers' lives for over 30 years, emphasizing fun, growth, and shared values.
Benefits
* 25 days holiday plus bank holidays (pro-rata)
* Generous monthly discount allowance
* Perkbox access from day one, offering online discounts, wellbeing content, and more
* THRIVE learning management system with extensive resources
* Dental insurance (employee-funded)
* Pension scheme
* EAP support around the clock
* Sick pay allowances
* Sabbatical leave in line with service
* Enhanced family-friendly policies, including maternity leave
* Refer a friend scheme
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