Overview
Reception Supervisor at Cameron House, Loch Lomond, Scotland – a 5-star luxury resort set in 400 acres of Scottish countryside, featuring a world-class spa, golf course, restaurants, marina, and outdoor activities. The Reception Supervisor plays a pivotal role in supporting the Reception Manager by overseeing the daily operations of the reception team to ensure the delivery of exceptional guest service. This role combines hands-on leadership with operational oversight, ensuring smooth check-ins, check-outs, and guest interactions while maintaining professional standards and fostering a collaborative team environment. The Reception Supervisor acts as a key point of contact for both guests and team members, promoting excellence, consistency, and efficiency across all front desk activities.
Responsibilities
* Supervise and support the reception team to deliver warm, professional, and efficient guest service.
* Lead daily briefings and handovers to ensure team alignment and operational awareness.
* Assist with rota planning, shift coverage, and on-the-job coaching.
* Monitor team performance, provide feedback, and support training and development initiatives.
* Uphold SOPs and ensure consistent service standards across all shifts.
* Ensure guests receive a welcoming and memorable experience from arrival to departure.
* Handle guest inquiries and feedback professionally, resolving issues promptly and escalating when necessary.
* Oversee VIP arrivals, special occasions, and group check-ins, ensuring all details are executed flawlessly.
* Promote resort offerings and assist guests with reservations, local information, and personalised services.
* Ensure accurate billing, payment collection, and resolution of queries.
* Maintain and update operational reports, guest preferences, and in-house communications.
* Use front office systems effectively, including Opera, HotSOS, Alliants, and Microsoft Office.
* Support health, safety, and licensing compliance across the reception area.
* Maintain a clean, safe, and professional front desk environment.
* Encourage sustainability practices and responsible resource use.
* Liaise with other departments to ensure seamless guest journeys and operational efficiency.
* Act as a point of contact in the Reception Manager’s absence.
* Support night and concierge teams when required.
Who We Are Looking For
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
* People who want to achieve great things – ambition, drive, and determination to meet challenges head on.
* People who are naturally friendly – genuinely care about guests and the service they receive.
* People who will always go beyond what our guests expect to make their stay memorable.
* People who show care for their team, supporting colleagues to be the best they can be.
* People who will respect and protect the magical place we work in, with care for the environment.
To Be Eligible To Apply You Will Also Need
* HND or equivalent, or equivalent experience in hospitality/business-related field
* Current or recent management experience in Reception/Front Office/Reservations within 100+ bedroom hotel or resort at 4/5* standard
* Strong IT skills, proficient in Microsoft Word & Excel, with experience with Opera or similar property management systems beneficial
* Strong interpersonal and communication skills both written and verbal
What’s in it for you?
At Cameron House we offer fully funded, work-based training and development. This includes apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
Benefits
* Free meals when on duty, in team cafes
* Pension scheme
* Refer-a-friend scheme
* Birthday lunches and long service awards with vouchers and overnight stays
* Enhanced holidays, rising with long service
* Free Leisure Club Membership, with family discounts
* Employee care service with confidential wellbeing support
* On-site discounts on accommodation, food and beverages, golf, spa, and activities
* Supplier and local business discounts
* Free parking
And while Cameron House offers a huge range of activities across 400 acres of Scottish countryside, the wider Loch Lomond and Trossachs National Park is on your doorstep for your free time.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Hospitality
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