About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.
Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues supporting our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as working within our SPAR network.
Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east to Land's End in the west, and to Bristol and Salisbury in the north. They offer convenience goods, groceries, chilled foods, food-to-go, and essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services.
We pride ourselves on serving our communities and providing efficient, quality customer service. We are active in local charity and community support, fundraising for local organizations and our main charity partner, Marie Curie.
About Albany Road, Falmouth
Albany Road in Falmouth, Cornwall, is known for its charming terraced houses, many with harbour views. The area features a mix of historical and modern architecture, well-maintained gardens, and is close to local amenities and the waterfront, offering a blend of convenience and coastal charm.
The Customer Service Assistant Role
This role offers more than just a job; it provides a retail career with training, learning, and apprenticeship opportunities. Key responsibilities include:
* Warm Welcomes: Greeting customers with a smile, providing excellent service, and supporting our community.
* Store Standards: Ensuring smooth store operations.
* Customer Satisfaction: Using product knowledge, staying updated with promotions, and creating eye-catching displays.
* Transaction Accuracy: Processing sales transactions accurately, cashing up tills, and securing company monies.
* Stock Management: Receiving, replenishing, and displaying stock.
* Cleanliness: Maintaining a clean and tidy store environment.
* Legal Compliance and Food Quality: Ensuring product quality and compliance with labelling and allergen regulations.
* Age-Related Sales: Complying with Age-Related Sales regulations and Think 25 guidance.
* Health and Safety: Following all health and safety guidelines to ensure safety for colleagues and customers.
What can you expect from a career with us?
* 10% Discount on all in-store purchases
* 5.6 weeks of paid time off per year, pro-rated
* Access to Employee Assistance Program and Grocery Aid support
* Company Pension Scheme after 3 months of service
* Career Progression Opportunities, including apprenticeships and potential advancement to Store Manager roles
Applications
If you are passionate about customer service, enjoy working in the community, and want to contribute to our retail team, apply below and start your journey with us. Together, we can create a welcoming, efficient, and safe shopping experience for everyone!
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