Principal Solutions Engineer - Post-Sales, EMEA
Join Talon.One to apply for the Principal Solutions Engineer - Post-Sales, EMEA role.
Talon.One is the most powerful incentives engine that unifies loyalty, promotions, and gamification into one platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Over 250 of the world’s most-loved brands, including Adidas, Sephora, and Carlsberg, use Talon.One to drive deeper engagement and lasting loyalty.
About the Role
As our first Principal Solutions Engineer in EMEA, you will lead enterprise-level API integrations. This newly created role focuses exclusively on delivering complex integrations that often span over a year. You will collaborate closely with cross‑functional teams, act as a trusted advisor to clients, and mentor the US & EMEA Technical Account Management (TAM) team. The role includes occasional travel (10‑20%).
Once you are here you will
* Serve as a trusted advisor to enterprise customers, offering tailored solutions and long‑term architectural strategies
* Lead the design, development, and implementation of large‑scale API integrations, ensuring alignment with customer goals, platform capabilities, and industry best practices
* Collaborate with implementation partners and system integrators (SIs) to ensure solution architectures are technically sound and in the customer’s best interest
* Drive project planning for enterprise-level integrations, including scope definition, resource allocation, timeline management, and stakeholder coordination
* Analyze, troubleshoot, and optimize API integrations, ensuring performance, scalability, and long-term maintainability post‑launch, using tools like Postman, Swagger, and API gateways
* Evaluate integration outcomes and partner performance, delivering actionable insights for internal teams and future engagement strategies
* Mentor Technical Account Managers on API architecture, integration tooling, and project execution, enhancing team-wide technical depth
What we need you to bring to the table
* 5+ years in technical consulting, solutions architecture, or developer/contractor role, ideally with direct experience integrating API‑driven SaaS platforms for enterprise clients
* Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
* Proven ability to lead complex technical projects, managing multiple stakeholders, risks, and deliverables in a structured, detail-oriented way
* Strong architectural understanding of modern cloud platforms (AWS, Azure, or GCP) and scalable SaaS systems
* Experience with Commerce Stacks, Consumer Data Platforms, and Consumer Engagement Platforms is a big plus
* Experience in Retail, CPG, Travel, Telco, or Delivery Services is beneficial
* Excellent communication skills, with the ability to explain complex technical topics clearly to both technical and non-technical audiences
* A collaborative, mentor-first mindset, with a passion for growing team capability and improving processes based on real-world integration challenges
* Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
What's in it for you
* £850 annual learning budget and full LinkedIn Learning access
* 30 days of annual leave, plus extra paid days for your birthday and moving day
* £250 home office set‑up budget, and £40 monthly home office allowance
* Freedom to work from abroad for up to 90 days worldwide!
* WeWork On-Demand access for flexible workspace solutions
* Group Medical Insurance with BUPA for you and your dependents
* Access to additional health, wellness, and wellbeing platforms through Unum’s Help@Hand, Lifeworks and nilo.health
* We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee)
Location: London, England, United Kingdom
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