Defects and Aftercare Manager £50,000 Chelmsford Permanent, Full Time We are looking for a Defects and Aftercare Manager to provide expert technical advice on the new build programme, ensuring effective quality control and compliance with all construction-related matters. Lead the defects management process while maintaining excellent customer care. What you'll be doing * Serve as the first point of contact for customers and stakeholders to resolve defects within the 12-month contractual defect period. * Collaborate with internal/external stakeholders to manage defects, end of inspections and improve KPI performance and reporting. * Ensure effective contract management and contractor performance during the defect period, monitoring trends and producing reports for data analysis. * Manage the resolution of outstanding defects through external contractors or the CHP in-house team, ensuring value for money and recharging the original contractor as needed. * Offer expert advice on new build component warranties during the defects period, acting as lead officer for CHP Group’s NHBC builder responsibilities. What we are looking for * Experience in team management within new homes industry or similar sector. * Strong construction knowledge, particularly regarding defects and issues in new residential builds; building materials, trades and construction methods. * Familiarity with processes for defect resolution and customer service in a construction setting. * Confident in liaising with customers and contractors to ensure timely, high-quality work with an emphasis on excellent customer service * Comprehensive knowledge of building regulations, statutory requirements, construction warranties and building control. * Strong project and contract management skills. Benefits * The salary for this post will be £50,000 Per Annum. * Learning and development opportunities * Healthcare cash plan * Robust employee reward and recognition programme * Free and confidential Employee Assistance Programme * CHParticipate volunteering programme * Competitive pension scheme * 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. * 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP