Responsibilities
To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
* It is your responsibility to ensure you see your customer every 3 months for account reviews
* It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
* By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
* It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
* All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
* To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer\'s effectiveness/ improve their efficiency / reduce their operating costs.
* All quotes to customers must be provided within 48 hours of meeting SAT.
* To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
* Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
Managing your existing base – customer service responsibilities
* It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
* The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
* Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers\' expectations.
* If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
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