PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover. This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions. The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike. Key Responsibilities: * Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards. * Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently. * Conduct regular site inspections and liaise with contractors for maintenance and repairs. * Prepare and manage service charge budgets, ensuring transparency and accuracy. * Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act. * Ensure health & safety compliance and risk assessments are up to date. * Handle disputes and complaints professionally, including dealing with challenging individuals. * Work collaboratively with the accounts team to ensure accurate financial reporting ...