Service Coordinator - Havant
I am seeking a dynamic Service Coordinator / Account Manager / Customers Services professional to join a growing team within a UK-wide critical solutions provider.
This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You'll play a key role in managing customer relationships and responding to their needs proactively.
The Role:
As a Service Coordinator, you'll be the first point of call - managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.
Responsibilities:
Managing a portfolio of clients as their dedicated Service Coordinator
Effectively communicating with all stakeholders, both verbally and in writing
Forecasting engineer requirements based on upcoming jobs and service contracts
Identifying sales opportunities and preparing quotations for contracts and renewals
Providing regular reports and maintaining accurate records in the database and CRM
Offering administrative support to the service team, including documentation and parts ordering
Scheduling and coordinating service works, ensuring accurate information for engineers
About You:
An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.
Previous administration and account management experience in a similar setting
Strong relationship-building skills with internal and external parties
Excellent time management and prioritisation skills
A proactive, can-do attitude and a willingness to learn
The Benefits:
£25-30k (doe) Plus benefits package
Continuous training and development opportunities
A supportive and collaborative work environment
Opportunities to make a tangible impact on our customer satisfaction and business success
WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide.
WR is acting as an Employment Agency in relation to this vacancy