Join to apply for the Assistant Manager role at KITH
About The Role
Location: Kith London (Regent Street)
Status: Full Time
Compensation: Starting at £35,000/annually (Competitive)
Position Summary
The Assistant Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their General Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Sales Supervisors and Associates, the AM will consistently look to execute initiatives that are designed to drive customer satisfaction.
Responsibilities
* Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
* Continuously monitors the customer experience for areas of opportunity and overall improvement.
* Assists in maintaining systemic processes as assigned by their General Manager or as the business’ needs require.
* Executes initiatives designed to improve the customer experience and drive customer satisfaction.
* Supports any communication with HQ business partners, as assigned by the General Manager.
* Provides feedback on individual and team performance to the General Manager, for training & development purposes.
* Assist with delivering Product Knowledge or Brand Education to the store team.
* Acts as a liaison between their store and HQ, in the absence of the General Manager.
* Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
* Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
* Assists the management team to achieve performance goals and execute standard operating procedures.
* Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
* Oversees and completes opening & closing procedures, as required by the business.
* Guide work activities during the day, as well as before and after normal store operating hours.
* Helps complete store administrative responsibilities when directed by the General Manager.
* Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects/Tasks
* Assist with Inventory counts as business needs require.
* Assist Merchandising team during visual initiatives as required by the business.
* Lead any Store visits in the absences of the General Manager
Requirements
Availability:
* Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
* Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience
* 2-3 years of leadership experience in a customer-facing role.
* 3+ years of retail/apparel operations experience.
* 2+ years leading a team of Supervisors.
* Experience in a commission-based environment is a plus.
Skills/Abilities
* Thorough communication and comfortable delegating tasks and responsibilities.
* Ability to efficiently multitask and manage multiple projects at once.
* Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
* Ability to perform business math and simple business accounting.
* Ability to stand and walk for prolonged periods of time.
* Ability to lift and move 25lbs.
* Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Who You Are
Professional Characteristics:
* Organized and detail oriented
* Comfortable with following up and holding themselves and others accountable
* Balanced between Operations and People Management
* Career driven
Personal Characteristics
* Initiative taking
* Natural born leader
* Reliable
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