Overview
Our Project Officers are fundamental to the successful delivery of NEF's programmes and projects. You will be responsible for core project deliverables, with significant contact with customers, members and funders of NEF. You will provide advice and guidance to the public through our helpline and case management services, managing a caseload of live customers throughout their end-to-end journey with NEF. This role focuses on communication and people skills, while also requiring organisation and the ability to navigate various systems and processes.
Responsibilities
* Provide residents with information and advice via our telephone helpline, including checking eligibility for grant funding for energy saving measures and making onward referrals to installers.
* Provide advice regarding energy efficiency and fuel switching.
* Prepare and deliver training to a range of audiences, providing information on the programmes and funding available.
* Liaise between householders and their chosen installers to ensure the smooth installation of appropriate energy efficiency measures.
* Research and collaborate with potential clients to join our membership programmes and take this through to sign up.
* Manage a range of systems and processes, including relevant CRM systems and/or databases.
* Adhere fully to NEF Quality Management Systems (QMS).
* Provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants understand the aims of the programme.
* Assist the Project Manager with the administration and reporting of projects.
* Support, assist and deputise for other members of the Foundation as workload or circumstances require.
* Other activities as agreed with Line Manager.
* Ability to work with and for the public in a caring and non-judgmental way.
* Excellent verbal (including telephone) and written communication skills.
* An enthusiastic approach and the ability to work both individually and as part of a team.
* The ability to engage with people confidently and effectively; remotely, one-to-one and in groups.
* Highly organised, with a methodical approach to projects and a keen eye for detail.
* An interest in energy saving, energy efficiency and renewable energy (training will be given).
* Ability and willingness to travel. Regular travel to events is a feature of the job, particularly during autumn, winter and spring.
* Ability to work outside of office hours, by arrangement.
* Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365.
* Possession of a full UK driving license and use of a car with business insurance cover.
Qualifications
* Degree or experience in a relevant field considered desirable: building or energy related subject or where public health features as a major strand.
* Experience of working with vulnerable adults (desirable).
#J-18808-Ljbffr