Job Description
The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Role involves:
1. Support a cross-platform environment, including Windows, IOS
2. Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business
3. Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
4. Maintain and encourage best practice across the business file sharing, encryption etc.
5. Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
6. Facilitate secure access to the network for remote users
7. Providing users with appropriate support and advice
8. Keeping up to date with the latest technologies
9. Identify opportunities for improvement and makes constructive suggestions for change.
Qualifications
Work Experience
10. Ability to setup and maintain components and peripheral accessories.
11. Software and Hardware Troubleshooting
12. Windows 10 & 11 experience
13. Microsoft Office Suite experience
14. Knowledge of laptop & desktop hardware. ( RAM, SSD/HDD)
Essential
15. Proactive attitude
16. Willingness to learn
17. Able to operate with minimal supervision
18. Able to manage time effectively, set priorities appropriately, schedule calls
19. Able to maintain professional demeanour under stress
20. Able to operate within customer standard operating procedures
21. Self-confidence and interpersonal skills
22. Analytical and problem-solving skills
23. Good communication (both verbal and written) skills
24. Planning and organising skills
25. Strong listening skills
26. Able to operate effectively in a team environment with both technical and non-technical team members
Desirable
27. Experience using Active DirectoryPassword resets, account creation
28. Use of Microsoft Intune/Entra
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
29. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
30. 25 days paid holiday with the option to buy/sell
31. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
32. A Group Pension Plan with fantastic employer contributions up to a maximum of
33. A selection of flexible benefits to suit your individual needs