Duty Manager – GoNow
Little London, England, United Kingdom
GoNow, a 5* Leisure Management company operating high‑end luxury residential developments, is recruiting Duty Managers and Personal Trainers near London Waterloo.
The Duty Manager will assist in managing the daily operation of the leisure facility located within private estates. The facilities include a gym with top‑of‑the‑range equipment, a swimming pool, sauna/spa, and relaxation areas.
As a Duty Manager, you will deliver the highest levels of customer service to all residents, guests and external contractors. You will be the first and main point of contact for all queries within the Club. Your key day‑to‑day duties involve the operation of the entire Club facility, reporting into the Club & Spa Manager.
The role blends operational duties, fitness and front of house. There is a great opportunity to drive PT here also with many of the residents being high net worth individuals. The hourly rate on offer is £13.85 per hour, and the PT rate is £30‑£35 per session. We are recruiting for a 16‑24 hour per week contract.
Key Responsibilities
* Operate the entire Club facility, ensuring smooth daily operations.
* Deliver outstanding customer service to residents, guests and contractors.
* Act as first point of contact for all queries within the Club.
* Coordinate with the Club & Spa Manager and team.
* Maintain facility cleanliness and equipment readiness.
* Support membership sales and retention initiatives.
Qualifications and Experience
* Significant experience within a similar role in the Health and Fitness Industry and working in a 5* environment.
* Excellent customer service, communication, and interpersonal skills required.
* Ability to handle multiple tasks at one time often switching from one to another.
* Must be detail oriented, friendly and organized.
* Level 2 Gym Instructor / Level 3 Personal Trainer with Group Exercise.
* First Aid and/or RLSS Emergency Responder qualified is desirable, training can be provided if required.
* Health and Safety experience within a leisure facility.
* Be adaptable and able to work well in a team.
Shift Information
Mixed shifts including early, mid and late with rotation on weekends.
Benefits
Fantastic working culture, personal development opportunities and potential to earn additional income through Personal Training and Group Exercise classes.
If this sounds of interest, please apply today!
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