RESPONSIBLE TO: The Administrative Assistant will receive instructions from, and be responsible to, the Practice Manager / Assistant Practice Manager. HOURS OF WORK: 3 days per week hours) Tuesday / Wednesday / Friday RATES OF PAY: As per contract SUMMARY OF RESPONSIBILITIES The post-holder will potentially be involved in the following: Incoming Mail: Receive/scan/assign as appropriate all mail, internal and external. Input data based on patient information received from external sources. Action tasks from clinicians arising from mail, etc.
Pathology Results: Receive and actions tasks related to test results. Communicate with patients as required regarding results. Enter results on computer not received via links. Patient Registration: Enter details of newly registered patients on computer.
Update and amend relevant patient records as required. Process patient deductions as required. Update and amend relevant patient records as required. Notify necessary parties of patient deaths.
Process incoming notes in preparation for medical summaries. Miscellaneous: Liaise with hospitals and outside agencies as required regarding patient related issues. Maintain log of all requests for medical reports, insurances and other information. Arrange copy notes authorised for dispatch to solicitors, etc.
Send/request paper notes to third party storage facility. Recall of cervical screening non-responders Provide cover of essential secretarial tasks (eg. two week wait referrals) when the secretary is not available. Coordination of patient clinics eg.
minor surgery / post-natal, etc Reception Cover (occasional cover as and when required): Welcome patients at the main reception desk, assist with their enquiries or direct accordingly. Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol. Book appointments as appropriate via contact over the telephone or in person. Deal with queries according to guidelines laid down by Practice Policy.
General administration duties as required, in order to aid the achievement of targets. Postscript This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.