Quality Assurance Manager (ISO9001 / Monitoring)
Join to apply for the Quality Assurance Manager (ISO9001 / Monitoring) role at CBRE
Quality Assurance Manager (ISO9001 / Monitoring)
Join to apply for the Quality Assurance Manager (ISO9001 / Monitoring) role at CBRE
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London - England - United Kingdom of Great Britain and Northern Ireland
Manager, Quality Assurance
LONDON, UK
About The Role
As Manager, Quality Assurance, you will be responsible for the strategic leadership, implementation, and continual improvement of the Business Management System (BMS) across CBRE Advisory operations. This role ensures ISO 9001:2015 compliance, drives operational excellence, and acts as the primary liaison with auditing bodies and senior stakeholders during certification, surveillance, and recertification audits.
This job is part of the Risk & Compliance team that supports the UK Advisory business, which is responsible for oversighting and upholding appropriate standards, rules and regulations given the complex regulatory landscape that the UK Advisory business is exposed to. Support the Director – Risk as well as the wider team in priority activity.
What You Will Be Doing
* Maintain and oversee the BMS in alignment with ISO 9001:2015 and other applicable CBRE policies and procedures.
* Monitor and report monthly internal audit findings, and corrective action metrics to senior management.
* Lead the non-conformance management process, including root cause analysis, preventive actions, and timely corrective action closure.
* Co-ordinate and ensure the effective execution of internal audits across business units and markets using a risk-based approach.
* Contributes to Management Review meetings by demonstrating internal audit and corrective action dashboards and nonconformance trend analysis.
* Support teams with ongoing compliance support and monitoring.
* Facilitate tailored quality training and awareness campaigns to improve quality culture across all levels of the organisation.
* Identify continuous improvement opportunities through stakeholder engagement and continuous improvement initiatives.
* Collaborate with transformation teams to integrate quality practices with digital tools with a view to automation efficiency.
* Maintain a knowledge base of changes in ISO standards, industry trends, and quality best practices and share insights to relevant stakeholders.
* Lead on the annual Surveillance Audit as well as the full re-certification every 3 years.
* Assist the Director – Risk in the maintenance of the Risk Management Framework and assist in other Control / Assurance activity outside of ISO.
What You Will Need
* Strong Problem Solving Skills: Strong problem solving, investigative, and analytical skills to identify, address, and resolve risk issues that may arise.
* Organisational Proficiency: Exceptional multitasking ability and highly organised work style. Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
* Work Ethic: Action and results orientated, an organiser with strong planning ability, high resilience and attention to detail who works in an agile and collaborative way.
* Excellent Communication Skills: Proficient in both oral and written communication, with the ability to convey complex concepts clearly. Ability to challenge business management and escalate issues when appropriate
* Team Collaboration and Autonomy: Ability to work collaboratively while also independently driving initiatives.
Essential Experience
* Demonstrated success leading multi-site ISO 9001 certifications in complex, fast-paced environments.
* Exposure to client-facing roles and experience delivering quality improvement initiatives
* Assurance Control testing experience either leading or as part of a wider team
* Familiarity of Risk Management Frameworks
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Service line: Advisory Segment
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
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