This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
JOB DETAILS
JOB BAND: C
CONTRACT TYPE: 12 month Fixed Term Contract / Attachment
DEPARTMENT: Media Operations
LOCATION: Salford with on site working, shifts.
PROPOSED SALARY RANGE: Up to £52,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
At Digital 24/7 Operations, we are the eyes and ears of BBC Online-ensuring seamless performance across all BBC digital services. From the captivating content of iPlayer and Sounds to the essential updates in News, Sport, and Weather, we support a vast range of systems and technologies that bring the BBC to life for millions of users daily. We don't just react to incidents-we solve them, innovate, and keep our digital ecosystem thriving.
Key Services We Support:
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News
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Sport
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Weather
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iPlayer
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Sounds
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Homepage
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Search & Navigation
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Children's & Education
What We Do:
We thrive on solving problems in a fast-paced engineering environment, ensuring BBC Online runs like clockwork. If you love tackling challenges, mastering technologies, and working on large-scale digital platforms, we'd love to hear from you!
WHY JOIN THE TEAM
Join Our Digital 24/7 Operations Team at the BBC!
Be the backbone of the BBC Online experience, ensuring the digital world stays connected.
You'll have the opportunity to work with cutting-edge technologies, be part of a collaborative team, and make a tangible impact on the BBC's digital future.
YOUR KEY RESPONSIBILITIES AND IMPACT:
Work on a rotating 24/7/365 shift pattern, providing operational support for BBC platforms hosted across AWS and on-prem environments.
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Use cutting-edge monitoring and diagnostic tools to tackle complex issues across various technologies.
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Manage incidents from routine tasks to major challenges, fixing problems or collaborating with product teams to meet SLAs.
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Document investigations and log incidents in line with ITIL best practices.
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Communicate effectively with both technical and non-technical audiences, serving as a trusted point of contact for stakeholders and operational management.
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Ensure seamless handovers during shift changes and contribute to technical improvements that drive efficiency
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
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Experience working in 1st or 2nd line support within a professional environment.
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Some familiarity with diagnostic and monitoring tools - we use a range, and you'll have support to get up to speed.
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An understanding of incident logging and management, ideally following ITIL or similar best practices.
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Confidence in managing incidents and prioritising based on impact to services.
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Some exposure to cloud platforms (especially AWS) or on-prem infrastructure like VMware - or a willingness to learn.
DESIRED BUT NOT REQUIRED:
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A basic understanding of web architecture, IP networking, CDNs, and Linux command line operations is helpful - but again, not essential if you're open to learning.
If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.