Overview
We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. You will deliver first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment. At Kendall Kingscott, technology plays a vital role in helping us deliver high-quality design and consultancy services across the built environment. Our IT team ensures that every part of the business stays connected, secure, and supported, and this role is a key part of that.
We’re a people-first business with a collaborative culture and a strong track record of investing in our employees. Whether you’re starting your career or looking to build on existing experience, we’ll support you with hands-on training, professional development, and the opportunity to work alongside a knowledgeable and approachable IT team.
Responsibilities
* Serve as the first point of contact for IT support, providing timely assistance to end users.
* Deliver high-quality customer service via phone, email, and the IT ticketing system.
* Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
* Contribute to IT onboarding processes, including staff inductions and basic training.
* Provide responsive 1st line support for hardware, software, and network-related issues.
* Reset user passwords, unlock accounts, and manage user access permissions.
* Log, track, and update support tickets accurately and communicate ticket progress to users.
* Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
* Maintain the IT asset register, including hardware inventory and software licensing.
* Assist in the creation and maintenance of internal IT documentation and knowledge base content.
* Support the secure recycling and disposal of outdated IT equipment.
* Carry out additional admin tasks to support the wider IT support function.
Skills and Requirements
* Previous experience in a technical IT support or helpdesk role.
* Excellent verbal and written communication skills.
* Strong troubleshooting and problem-solving abilities.
* Proven ability to manage and prioritise workload effectively and independently.
* High level of professionalism and discretion, especially when handling sensitive information.
* Committed to continuous learning and professional development, including relevant certifications.
Knowledge (Desirable)
* Microsoft Windows desktop environments (Windows 10/11).
* IT service desk operations and customer service best practices.
* Apple Mac, iOS, and mobile device support.
* Microsoft 365 and cloud-based admin portals.
* Mobile Device Management tools such as Jamf or Intune.
* Software packaging and deployment for Windows or Mac.
* Networking basics (DNS, DHCP, VPN).
* Cyber Security principles and frameworks, including Cyber Essentials.
About Us
Kendall Kingscott (KK) is a UK-based, multidisciplinary construction consultancy with 200 staff. We offer specialist consultancy services throughout the UK and have a 60-year history across sectors including education, healthcare, residential and retail. We provide a collaborative environment that supports professional development and opportunities to thrive. Kendall Kingscott is part of the RSK Group, a leading environmental, engineering, and technical services business.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Construction
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