File Handler Pre Litigated Tactical Credit Hire
Description
Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point, handling claims up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience, with the goal of significantly reducing overall spend for our insurer clients.
Department: Legal
Location: Bolton
Benefits
* 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
* Hybrid working – 1 day in the office, remaining 4 days from home
* Simply Health Care Cash Plan
* Pension contribution 5% Employee / 3% Employer
Key Accountabilities
* Education: at least 3 GCSEs or equivalent, degree preferable
* Use own initiative, plan and prioritise workloads
* Excellent listening, verbal communication and telephone negotiation skills
* Follow work processes, maintain strategy, recognise sensitivity and tact
* Make decisions and remain calm under pressure
* Good IT skills including Word, Outlook; experience of a Case Management System preferred
* Experience of credit hire essential – at least 12 months exposure
Technical knowledge to be developed
* Understanding of Pre Proceedings Credit Hire
* Life cycle of a file
* Common law and litigation principles
* Understanding costs and protective offers
* Preparing a case for litigation
Personal Development
* Opportunity to develop a range of legal skills under supervision
* Career progression to other business units (litigated fast track, fraud, multi‑track work)
* Potential to move into deputy and team leader roles for leaders
Competencies
* Effective communication
* Prioritising and organising
* Client skills
* Adaptability
* People skills
* Commercial awareness
* Drive to succeed
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office, 4 days from home.
Experience, Skills and Qualifications
* Experience of handling credit hire files with evidence of managing own case load
* Education: at least 5 GCSEs or equivalent, degree or LPC preferable
* Initiative, planning and prioritising, communication, negotiation skills, process adherence, sensitivity, decision making, calmness under pressure
* Good IT skills including Word, Outlook; case management system experience preferred
* Adherence to Keogh's values
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our values are: We are connected, We are dynamic, We are innovative, We succeed together.
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