As a HIV Administrative Support Officer youll be part of our valued team based at our Coventry and Warwickshire Sexual Health Service. You will feel valued as a HIV Administrative Support Officer within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* A salary of £23,875.00-£25,814.00 dependent on experience, with access to our group pension
* Free tea, coffeeand milk at your base location
* Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
* Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
* An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Main duties of the job
* To act as a first point of contact for HIV-related administrative queries via SPA channels and be able to coordinate and act in accordance with local processes.
* To receive and process referrals in line with SPA protocols, ensuring accurate logging and routing.
* To book, amend, and cancel HIV appointments in line with service procedures.
* To escalate urgent or complex cases to clinical staff following agreed escalation pathways.
* To track patient pathways to ensure timely follow-up and recall processes.
* To prepare and validate clinic lists in advance to ensure effective use of capacity.
* To coordinate meetings related to HIV care and provision
* To maintain accurate patient records on clinical systems
* To support waiting list and capacity management processes.
* To communicate sensitively with patients, maintaining strict confidentiality. This may be in a face-to-face capacity or over the telephone
* Be able to record effectively all patients conversations and information from Consultants that is related to patient care
Please see job description attached for full-list.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we will need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job responsibilities
Coventry and Warwickshire Sexual Health Service are looking for a highly motivated person to join our developing HIV Team. The team consists of Consultants, Nurses and HCAs and Pharmacists. This opportunity is unique within the service and will evolve and develop as the team develops.
We are looking for an HIV Administrative Support Officer who can work effectively both as part of a team and independently. The successful candidate will provide high‑quality, confidential, and efficient administrative support to the Coventry and Warwickshire HIV Service, operating within a Single Point of Access (SPA) model to ensure consistent, timely, and patient‑centred access to care.
You will support the coordination of HIV patient pathways in line with agreed SPA protocols and service standards. The role requires strong administrative skills, including letter writing, appointment booking, diary management, minute taking, scanning, printing, and supporting meetings.
This is a part‑time role working 26 hours per week. The post requires working across all four sites; therefore, a full driving licence and access to a vehicle are essential.
Interviews to take place Friday 24th April.
Person Specification
General Requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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