37 hours per week
This role is office-based; however, it also offers some agile or remote working.
Due to a promotion, an opportunity has arisen within ICT Operations to join the ICT CCR team. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.
Responsibilities
You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s). Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, freedom of information requests, triage of customer requests and escalation of complex issues to provide a timely resolution.
Qualifications
Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.
This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.
A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all of the essential skills, knowledge and experience required for the role.
Contact
For further information or an informal discussion, please contact Roger Brown at 01983 821000 ext. 4694 or email Roger.Brown@iow.gov.uk.
Benefits
* Annual leave entitlement of 32 days per annum plus public holidays.
* Local Government pension scheme.
* Travel allowance (if eligible) and discounted Solent ferry travel.
* Island bus network discount.
* Cycle to work scheme.
* Staff parking permit scheme.
* Discounted Island sports & leisure gym membership.
* National and local discounts & benefits schemes.
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